Knowledge of surface emissivity is important both for accurate non-contact temperature measurement and for heat transfer calculations. Radiation thermometers detect the thermal radiation emitted by a surface. They are generally calibrated using blackbody reference sources that have an emissivity as close to 1 as makes no practical difference. When viewing 'real' more reflective surfaces, with a lower emissivity, less radiation will be received by the thermometer than from a blackbody at the same temperature and so the surface will appear colder than it is unless the thermometer reading is adjusted to take into account the material surface emissivity. Unfortunately, because the emissivity of a material surface depends on many chemical and physical properties it is often difficult to estimate. It must either be measured or modified in some way, for example by coating the surface with high emissivity black paint, to provide a known emissivity value. The NPL provides a service for measuring the emissivity of samples (for further information see the NPL website) which is used by customers when they need valid surface temperature measurements or heat transfer calculations.